Shopping FAQ

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Lost your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset password" option.

Please make sure that your web browser accepts cookies.

The wsdear.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our customer service [email protected], we will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our sales department on [email protected] and provide the following information:

The product(s) that you are interested in
The exact order quantity for each product
Your desired time-frame
Any special packing instructions, e.g. bulk packing without product boxes

Our sales department will reply to you with a quotation.

Please note that the larger the order, the lower price you will get.

PAYMENT FAQS

1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at wsdear.com to purchase items by Debit or Credit Card (Visa, Master Card). Wsdear cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our customer service.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit wsdear.com and log into your customer account to check the order status at any time. If wsdear has received payment, the order status will show "Pending".

SHIPPING FAQS

1. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our customer service. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our customer service as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. When will I receive my items after I place an order?

The delivery time depends on the shipping method that you choose.

4. Do you ship to my country?

Wsdear.com offers shipping to United States. We can't ship to any other countries at this moment.

5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time.

6. Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

7. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

8. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

9. Why is my tracking number invalid?

The tracking information normally appears after one business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated customer service and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

10. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, we will help you to complete the clearance.

11. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 1-3 business days. This means that your item(s) will generally be sent out in 1-3 business days.

If you have any question, please feel free to contact us at [email protected].